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PRIVACY POLICY

The Downtime Reduction Group of companies is committed to protecting your privacy. This Privacy Policy describes how we collect, store, use and distribute information about visitors to our website located at http://www.dwntme.net (the “Website”).

  • Consent: By using the Website you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Website or some of its features.
  • Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to maintain our Website, to respond to your inquiries and provide you with information you request. We will maintain the confidentiality of any contact information you provide to us we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.

Two types of information may be collected through the Website: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure of the following information which is currently not limited by applicable privacy laws: (a) information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory  assistance; or (b) Non-Personal Information (as defined further below).

  • “Personal Information” is personally identifiable information, such as your name, address, e-mail address and credit card information. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use some of the features of the Website.
  • “Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used by visitors to access the Website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical location of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Similarly, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.

Although the use of certain Non-Personal Information collected, used or disclosed through the Internet as described herein is not restricted (and to the extent that such is the case, the obligations under this Privacy Policy do not apply to such information), we provide information in this Privacy Policy about the collection of such information for the sake of transparency with respect to the operation of the Website. Such Non-Personal Information is collected or derived by us in the course of operating this Website. For example, our servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie.

Use of Information: We collect information for the following purposes:

  • Signing up for a Demo: In order to sign up to receive a demo of our software, you must provide us with your full name, email address and phone number. We will use the information you provide to contact you directly or through our representatives for the purposes of arranging your demo and future promotions and communications.
  • Signing up for our Newsletter: If you would like to receive our newsletter, you may opt-in to do so by providing us with your email address. If you opt-in to receive our newsletter, we will keep you up to date on our products and services. You may withdraw your consent to receiving our newsletter from at any time by following the opt-out instructions in each email communication.
  • Statistics: We collect statistics about use of the Website which we use for analytical purposes. Aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties without restriction.
  • System Logs & Cookies: Cookies are used by us to track content usage and traffic on the Website. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server.
  • Third-Party Links: The Website may contain links to other third-party websites that are not owned or controlled by us. Such third-party websites are governed by the terms and conditions and privacy policies of such third-party providers and we are not involved in any interaction or transaction between you and such third-parties.

Disclosures & Transfers: We have put in place contractual and other organizational safeguards with our agents (see further below) to ensure a proper level of protection of your Personal Information (see further Security below). In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy (see further Important Exceptions below).

  • As at the date of this Privacy Policy, we share Personal Information about you in respect of the Website only with our service providers and partners, which include our website host, cloud service providers and analytics providers. Our service providers are located in Canada and the United States and accordingly your Personal Information may be available to Canadian and United States governments under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.
  • From time to time we may employ third parties to help us improve the Website. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.

Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website.

Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: add email.

Last Updated: Feb 1,  2018